Responsible Gaming at 99xbd

Why Responsible Gaming Matters

At 99xbd, responsible gaming is not just a policy — it is a core value woven into everything we do. We believe that sports betting, casino games, and lottery should be an exciting leisure activity, not an escape from daily problems or a method of making money. When gambling stops being fun, it can become harmful to individuals, families, and communities.

The Bangladeshi gaming community is our priority. We serve players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across the country who enjoy cricket betting, slots, and live casino entertainment. Our responsibility is to ensure every player can engage with these products in a healthy, controlled way — with the right tools and knowledge at their fingertips.

We follow industry best practices for player protection and provide a range of tools designed to help you stay in control of your gaming activity. If at any point you feel that gambling is affecting your well-being, we encourage you to use these tools immediately or contact our 24/7 support team for assistance.

How to Use Our Responsible Gaming Tools

All responsible gaming tools are available directly through your 99xbd account settings. Here is a summary of what each tool does and how to activate it:

• 🚫 Self-Exclusion Program —Contact our support team to request a self-exclusion period ranging from 30 days to permanent closure. During this time, your account will be fully suspended and you will not be able to place bets or make deposits. This measure is immediate and cannot be reversed during the exclusion window.
• 💳 Deposit Limits —Set a maximum amount you can deposit per day, week, or month directly from your account dashboard. Once a limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory 24-hour cooling-off period before they take effect.
• ⏰ Time-Out —Take a structured break from 24 hours up to 6 weeks. All active bonuses and gameplay are paused during a time-out. After the period ends, you can choose to resume or extend the break.
• 📉 Loss Limits —Cap the total amount you are permitted to lose within a chosen time frame. Once your loss limit is reached for the day or week, no further wagers can be placed until the period resets.
• 🔔 Reality Check Reminders —Enable timed notifications (every 30, 60, or 90 minutes) reminding you how long your gaming session has been active. This helps you stay aware of time spent and make an informed decision about whether to continue.

Warning Signs of Problem Gambling

Problem gambling can affect anyone regardless of age, income, or background. Being aware of the early warning signs can help you or someone you care about seek help before the situation becomes serious. Common signs include:

• Spending more time or money on gambling than originally planned
• Chasing losses — placing bigger bets to try to win back money you have lost
• Borrowing money from friends or family to fund gambling activities
• Lying to others about the amount of time or money spent gambling
• Neglecting work, studies, or personal relationships because of gambling
• Feeling restless, irritable, or anxious when not gambling

If any of these signs resonate with you or someone close to you, please reach out to our support team immediately. Early intervention makes a significant difference. 99xbd is committed to helping players in Bangladesh access the support they need — 24 hours a day, 7 days a week.

Tips for Healthy and Responsible Gaming

Enjoying cricket betting, slots, or casino games responsibly comes down to a few simple habits. Keeping these principles in mind will help ensure your gaming experience at 99xbd remains positive and within your control.

Set a Budget Before You Play

Decide how much you can afford to spend before you start a gaming session. Treat this amount as the cost of entertainment — not as an investment or a guaranteed way to make money. Never gamble with funds meant for rent, food, education, or essential bills. bKash and Nagad make instant deposits easy; the same discipline should apply to how you fund your gaming wallet.

Keep Track of Time

It is easy to lose track of how long you have been playing, especially during live casino games or an exciting BPL betting session. Use the reality check reminder feature in your account settings to receive automatic session alerts. Taking regular breaks helps you maintain perspective and make better decisions.

Never Chase Losses

Losing is a natural part of gambling. If you experience a losing streak, resist the urge to place increasingly large bets to recover your losses quickly. This behavior — known as "chasing losses" — is one of the most common patterns that leads to problem gambling. Accept the loss, take a break, and return when you feel calm and refreshed.

Balance Gaming with Other Activities

Gambling should be just one of many leisure activities in your life. Make sure you continue to invest time in family, friendships, physical activity, and hobbies. If you find that gaming is crowding out other parts of your daily routine in Bangladesh — work, studies, prayer, family time — that is an important signal to re-evaluate your gaming habits.

Protecting Minors from Gambling

99xbd is strictly an adult platform. Players must be 21 years of age or older to register and use our services. We verify age during account registration and reserve the right to request additional documentation at any time. Any account found to belong to a person under 21 will be suspended immediately and any funds held will be returned after verification.

If you share a device with family members or younger people at home, we strongly recommend using password protection on your device and logging out of your 99xbd account after every session. Keep your account credentials confidential and never share your username or password with anyone, including family members.