99xbd Privacy Policy
We take your privacy seriously. This policy explains what personal data 99xbd collects, why we collect it, how we protect it, and what rights you have over your own information.
Introduction
This Privacy Policy ("Policy") describes how 99xbd ("99xbd", "we", "us", "our") collects, processes, stores, and protects personal data submitted by users ("you", "your", "Player") of the 99xbd online casino and sports betting platform, accessible at 99xbd.app. By registering an account or using the 99xbd platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. This Policy should be read alongside the 99xbd Terms and Conditions, which together form the complete agreement governing your use of the platform.
99xbd is committed to handling your personal data responsibly and in accordance with good data practice. We collect only the personal data that is necessary for us to operate the platform, verify your identity, process your transactions, and comply with our legal obligations. We do not sell your personal data to third parties, and we do not use your data for purposes beyond those described in this Policy without your explicit consent.
Privacy at a Glance
The following cards summarise the most important aspects of this Privacy Policy. Please read the full sections below for complete detail.
Registration details, payment info, device/browser data, and usage patterns on the platform.
SSL encryption, access controls, and secure data storage protect your information at every stage.
We do not sell, rent, or trade your personal data to third parties under any circumstances.
You may request access, correction, or deletion of your personal data held by 99xbd at any time.
We use essential and analytical cookies. You can manage your cookie preferences through your browser settings.
Privacy-related queries can be directed to our support team at [email protected].
1. Information We Collect
99xbd collects personal data through your registration, use of the platform, and payment transactions. The categories of data we collect are described below.
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Registration and Identity Data
When you register a 99xbd account, we collect your full name, mobile phone number, date of birth, and any additional identity documentation submitted during KYC verification (such as a copy of your National ID card, passport, or driver's licence). This data is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and comply with anti-money laundering obligations.
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Transaction and Payment Data
We collect records of all deposits, withdrawals, and account balance movements on your 99xbd account. For mobile wallet payments (bKash, Nagad, Rocket, Upay), we record the transaction reference and the registered phone number of the sending wallet. For bank transfers, we record the account name, partial account number, and transaction reference. We do not store full bank account numbers or mobile banking PINs.
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Device and Technical Data
When you access the 99xbd platform, we automatically collect certain technical data including your IP address, device type and model, operating system version, browser type and version, mobile network operator, and session timestamps. This data is used to optimise the platform's performance for your device, detect fraudulent access patterns, and diagnose technical issues. We do not use this data to identify you personally beyond what is necessary for platform security and fraud prevention.
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Usage and Gameplay Data
We collect data about how you use the 99xbd platform: which games you play, how long you play them, the stakes you place, your win and loss history, and your navigation patterns within the platform. This data is used to personalise your experience, improve our game library, provide responsible gaming monitoring, and generate the account history accessible through your account settings. Gameplay data is retained for a minimum of five years in line with standard gaming industry record-keeping practice.
2. How We Use Your Data
99xbd processes your personal data for the following purposes. Each purpose has a lawful basis described alongside it.
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Account Operation and Service Delivery
We use your registration data, transaction data, and device data to operate your account, process deposits and withdrawals, authenticate your logins, and provide access to the games and features of the 99xbd platform. This is the core purpose for which your data is held. The legal basis is contractual necessity — without processing this data, we cannot provide the service you have registered for.
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Identity Verification and KYC Compliance
We use your identity documents and personal details to verify that you are who you say you are, that you are aged 21 or above, and that you are not on any self-exclusion or restricted player list. KYC verification is a legal obligation for gaming platforms and is required before we process withdrawals above certain thresholds. The legal basis is legal obligation and legitimate interest.
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Fraud Detection and Platform Security
We use device data, IP addresses, and transaction patterns to detect and prevent fraudulent activity on the platform. Our fraud detection systems monitor for irregular betting patterns, multiple account registrations from the same device, and other indicators of suspicious behaviour. The legal basis is legitimate interest in protecting the integrity of the platform and the interests of genuine players.
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Responsible Gaming Monitoring
We use your gameplay and transaction data to monitor for indicators of problem gambling behaviour, such as rapid increases in deposit frequency, significant changes in stake size, or patterns consistent with chasing losses. This monitoring supports our responsible gaming obligations and enables our support team to proactively reach out to players who may benefit from assistance. The legal basis is legal obligation and legitimate interest in player welfare.
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Marketing Communications
If you have opted in to receive marketing communications from 99xbd, we may use your contact details and gameplay preferences to send you relevant promotional offers, bonus notifications, and platform updates via SMS or email. You may opt out of marketing communications at any time by contacting support or following the unsubscribe instruction in any marketing message. Opting out of marketing does not affect the operation of your account.
3. Sharing Your Data
99xbd does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
99xbd will never sell your personal data. Any third-party sharing is strictly limited to what is necessary for platform operation, fraud prevention, or legal compliance.
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Payment Processors
We share the minimum necessary transaction data with payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, and our banking partners) solely for the purpose of processing your deposit and withdrawal requests. Payment processors are required to handle your data in accordance with their own privacy policies and are not permitted to use it for any other purpose.
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Game and Technology Providers
To deliver our game library, we work with third-party game studios and platform technology providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session identifiers and anonymised gameplay data to power their games on the 99xbd platform. They do not receive your full name, payment details, or identity documents.
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Legal and Regulatory Obligations
We may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities when we are legally required to do so, when we have a good-faith belief that disclosure is necessary to prevent fraud or criminal activity, or when required in connection with legal proceedings. In such cases, we will disclose only the minimum data required and will notify you where we are legally permitted to do so.
4. Cookies and Tracking
99xbd uses cookies and similar technologies on the platform to enable core functionality, remember your session, and understand how players use the site so we can improve it. We do not use advertising cookies or cross-site tracking technologies.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 99xbd platform — for example, session cookies are required to keep you logged in between page loads.
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Essential Cookies
Essential cookies are strictly necessary for the platform to function. They include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and preferences cookies that remember your language setting. These cookies cannot be disabled without breaking core platform functionality. They do not collect any personal data beyond what is needed to operate your session.
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Analytical Cookies
We use analytical cookies to understand aggregated usage patterns on the 99xbd platform — for example, which pages are most visited, how long players spend on different sections, and which game categories attract the most engagement. This data is processed in aggregated, anonymised form and is used solely to improve the platform experience. No individual player is identified through analytical cookie data.
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No Advertising Cookies
99xbd does not use advertising cookies, retargeting pixels, or cross-site tracking technologies. We do not share browsing data with advertising networks or use your platform activity to serve targeted advertisements outside of 99xbd. Any promotional communications you receive from 99xbd are based on your activity within the 99xbd platform only, and only if you have opted in to receive them.
5. Data Security
99xbd takes the security of your personal data seriously and employs a combination of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the 99xbd platform is encrypted using SSL (Secure Sockets Layer) technology. Data stored on our servers is encrypted at rest. Access to personal data is restricted to authorised 99xbd personnel who require it to perform their job functions.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, 99xbd will take all reasonable steps to contain the breach and notify affected players without undue delay. We review and update our security measures regularly to address emerging threats. While we take all reasonable precautions, no platform can guarantee absolute security against all possible threats, and you use the 99xbd platform at your own risk in this regard.
Never share your 99xbd account password with anyone, including support staff. Legitimate 99xbd employees will never ask for your password. If you suspect your account has been accessed without your permission, contact our support team immediately via live chat.
6. Your Data Rights
You have the following rights with respect to the personal data that 99xbd holds about you. To exercise any of these rights, please contact our support team via live chat or by email at [email protected].
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Right of Access
You have the right to request a copy of the personal data that 99xbd holds about you. We will respond to verified access requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, and will notify you of the extension within the initial 30-day period.
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Right to Correction
If you believe that any personal data 99xbd holds about you is inaccurate or incomplete, you have the right to request that we correct it. For account registration details (name, date of birth, phone number), corrections will require supporting documentation before they are applied, to ensure accuracy and prevent identity fraud.
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Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the basis for processing), or where the data has been unlawfully processed. Please note that we are required by gaming industry regulations to retain certain account and transaction records for a minimum period — erasure requests that conflict with these retention obligations cannot be fulfilled until the retention period has elapsed.
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Right to Object to Marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may opt out of all marketing communications from 99xbd by contacting support or following the unsubscribe link in any marketing message. Opting out of marketing will take effect within 5 business days and will not affect the operation of your account or your ability to use the 99xbd platform.
7. Data Retention and Minors
99xbd retains personal data for as long as your account is active and for such period thereafter as is required by applicable regulations or necessary for the resolution of disputes. Account and transaction records are retained for a minimum of five years following account closure in line with standard gaming and financial record-keeping requirements. After the applicable retention period expires, personal data is securely deleted or anonymised.
The 99xbd platform is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on the platform, please contact support immediately.
8. Policy Changes and Contact
99xbd reserves the right to update this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered players via the mobile number or email address on file, or by posting a prominent notice on the platform. The updated Policy will state the date on which it was last revised. Your continued use of the 99xbd platform after a Policy update constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99xbd handles your personal data, please contact our support team. You can reach us 24 hours a day, 7 days a week via live chat on the 99xbd platform, or by email. We are committed to resolving all privacy-related queries promptly and professionally.
To submit a data access, correction, or erasure request, or to raise a privacy concern, contact us at [email protected]. Please include your registered mobile number and a description of your request so we can assist you efficiently.
Have Questions About Your Privacy?
Our support team is available 24/7 via live chat. You can also visit our FAQ page for answers to common questions about your account and data.